Wordpress Troubleshooting Procedure

Wordpress Troubleshooting Procedure

Postby admin » Fri Aug 26, 2016 9:20 am

In short: switch to a default theme (e.g. Twenty sixteen) and deactivate all plugins including the one you are trouble-shooting (if plugin related issue).

Then, bring first the trouble plugin back on to check and see if the issue is resolved (it should be). IF so, then bring back (one at a time) each of your plugins until you detect which one is creating a problem. If after reactivating all plugins the problem still persists, then either you have a new theme related issue (this the least likely scenario), or there is a problem with the plugin itself (the most likely, possibly after an update).

You should de-activate and uninstall, then reinstall the plugin (from the WordPress repository) to see if this fixes the issue. Make sure to have a back-up copy of your SQL database as form settings and meta keys will be lost. You should This message was hidden, please register or login to see message! just in case.

You should also see if you have an earlier version of the plugin to fix the issue and/or if a new a pre-release version exists on the author's official site.

Long explanation: sometimes there are conflicts between plugins, your theme, and another plugin or non-standard widgets. Please follow the guidelines below to determine details about any conflicts for further troubleshooting.

Testing for Theme conflicts

To rule out a theme conflict, you’ll first need to temporarily activate a WordPress default (stock) theme like Twenty Fifteen. Then clear your browser cache and any other caching running in your admin.

Test your issue again, and if it no longer exists, you have a theme conflict. At this point adjustments will need to be made to your theme in order to get our plugin to work with your site.

Your theme must also implement wp_footer() in the footer.php file, otherwise scripts will not load correctly.

Testing for Plugin conflicts

If you’ve already ruled out a theme conflict, next you’ll need to check for plugin conflicts.

While a WP default theme is still active, next deactivate all other plugins except for the problematic one.

Test your issue once again, and if it no longer exists, you have a plugin conflict. To determine which plugin is conflicting, re-activate plugins one by one while testing to see if the issue returns after each activation. When the issue returns you’ve found the conflicting plugin.

At this point you’ll need to find an alternate solution to the conflicting plugin or have adjustments made to it.
Testing for Widget conflicts

Occasionally widgets may cause conflicts with some plugin features. Usually these come from HTML, script or shortcodes entered directly into a text or similar widget.

Like plugins, you can temporarily move widgets to the “Inactive Widgets” section in the admin to see if that helps solve the issue.
Using caching and/or JavaScript minification plugins

Some plugins should work alongside the more popular caching and JavaScript minification plugins, but at times those plugins may cause conflicts and break certain functionalities. One should be able to modify one's caching/minification settings (or disable these plugins altogether) to test for these conflicts.
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